Terms & Conditions

This website is owned and operated by NYR Organic.

NYR Organic is the trading name of Neal’s Yard Remedies (Home) Ltd , a company incorporated in England under number 06828905 and our registered office is at 15 Neal’s Yard, Covent Garden, London, WC2H 9DP and previously traded as NYR Home (“NYR Organic”, “we”, “us” or “our”).  All references to NYR Organic apply to Neal’s Yard Remedies (Home) Ltd and both trading names NYR Organic and NYR Home.

Product Sales to Customers

NYR Organic does not sell its products direct to customers. All product sales are made by NYR Organic Independent Consultants and are made upon the sale terms set out on the order forms provided by NYR Organic Independent Consultants. However, for the convenience of customers, we have summarised below the sale terms of NYRO Independent Consultants and the rights of customers who buy NYR Organic products.

Party Orders/Delivery

All orders are accepted by the Consultant subject to availability and payment. Delivery will normally be made within 7-10 days of receipt of your order from the party Host, subject to the receipt by the Consultant of any outstanding payment.

Orders Placed via Replicated Website

You will be able to select one of two delivery options, either 3-5 working days or 1-2 working days from receipt of your order via Parcelforce.

Total Satisfaction

We are sure you will have total satisfaction from your purchase. If not totally satisfied, however, please contact your NYR Organic Consultant. If still not satisfied, contact:
Customer Relations, NYR Organic, Peacemarsh, Gillingham, Dorset SP8 4EU.

To back up our total commitment to consumer satisfaction, the Direct Selling Association operates a dispute resolution service for any consumer who is still not satisfied.

For details, contact DSA or DSAI:
Enterprise House
30 Billing Road

or visit the DSA or DSAI website.


For party orders you have the right to cancel your contract at any time after placing your order up to 28 days from the day after delivery of the products, by sending a written or email notice of cancellation to your Consultant.

Online and postal orders - cancellation

If you cancel an online or postal order within the time limit above, any sum paid by you or on your behalf under your contract will be refunded to you by your Consultant but if you have received the products you ordered you must return these products at your own cost and, provided you have taken reasonable care of them, you will be entitled to be repaid the amount you paid for these products. You will be repaid once your Consultant has received the goods back.

Quality Guarantee

This guarantee applies only to Neal’s Yard Remedies products that are sold to you by an NYR Organic Consultant within the United Kingdom. Neal’s Yard Remedies (Home) Limited will refund, replace or exchange any unused goods sold, which are in resaleable condition and which are returned to the Consultant within 28 days. Neal’s Yard Remedies (Home) Limited guarantees the quality of every item supplied by it and will exchange, refund and replace any product and accessory showing a manufacturing defect, which is returned (within a reasonable time of receipt of the goods by the Consultant). This guarantee and your rights of cancellation are without prejudice to your statutory rights.

Data Protection

We take your privacy extremely seriously. Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us, is available on our website. We will not pass your personal information to any third party or use it for any other purpose other than that stated in our Privacy Policy.


We may revise our Terms of Use at any time and the current version of our Terms of Use will be published on this web page.  These Terms of Use should be checked regularly for changes, and your continued use of the Site after the effective date of any such changes constitutes your continued acceptance of our Terms of Use as amended from time to time, but no changes will be retroactive. If you do not agree with our Terms of Use, please immediately discontinue your use of our Site.

We also reserve the right to modify or discontinue any aspect or feature of this Site including access to or use of this Site at any time or from time to time. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our Site.

Site Ownership

All content, information, functions, and infrastructure used or provided on or through our Site is proprietary to us, our sellers, licensors, and any other third party contributors or partners. By accepting our Terms of Use you agree not to copy, distribute, transmit, modify, display, reproduce, perform, publish, license, transfer, create any similar or derivative works from, or sell or re-sell any information, software, services or products obtained from or through our Site.

Site Availability

Our site is made available free of charge. We grant you access to and the use of the Site on a temporary basis only and we retain the right in our sole discretion to deny access to the Site to anyone on any account for any reason and at any time. You agree that we shall not be liable for any termination of your use of or access to the Site.

We do not guarantee continuous or secure access to our Site and the operation of our Site may be subject to interference by numerous factors outside of our control. We will endeavour to maintain an uninterrupted and error free service, but we cannot guarantee this and we do not give any promise or warranty, whether express or implied, about the availability of our Site.

We are not responsible for any loss or damage caused by any interruption of access to or use of this Site due to faults or circumstances outside our control including but not limited to link failures, power difficulties, telephone outages, network overload, default or failure of a third party (including a public telecommunications operator), government actions, failure in the supply of a third party's access line or any event of force majeure.

Site Information and Information Transmitted Over the Internet

We endeavour to keep the information and other content and materials on the Site up to date, but we do not guarantee that any information or other content on the Site is up to date, complete and accurate at any time and we reserve the right to amend any information or other content at any time without prior notice to you. We accept no liability or responsibility for any loss or damage which you may suffer or incur if you use or rely on any information, ideas, content or materials on this Site.

We try to ensure the security of all information transmitted through our Site; however, we have no control over the security of the internet or any networks you choose to use to access or communicate with our Site and we are not responsible for the security of any information that you may choose to communicate to us and our Site while it is being transmitted, and we are not responsible for any data that may be lost upon or during transmission.

Prohibited Activities

You will not carry out or assist, solicit or encourage any of the following activities to be carried out on or in relation to our Site:

  • Create or contribute to an unfriendly environment, including by offensive, abusive, hateful or discriminatory messages, including on any community or forum web pages or other web pages including any user generated content;
  • Post content which is false, misleading, inaccurate, defamatory, or obscene, or which is spam or bulk in nature;
  • Scan, or attempt to scan, or test the security and/or configuration of our Site, including breaching security or authentication measures of our Site;
  • Act in any way which is damaging or prejudicial to our name, reputation or goodwill

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Intellectual Property Rights

Our Site contains material which is protected by copyright, trademarked, or otherwise constitutes or contains proprietary content or information, including any and all text, software, photographs, images, video, graphics, music, sound and databases ("content"). All Site content is protected under applicable intellectual property laws. The selection, coordination, arrangement and enhancement of such content, as well as the original content itself is owned by us or is used by us with the permission of the relevant third party owner.

Copying, distributing, publishing or transmitting any Site content, including in a modified or derivative form, is strictly prohibited and a breach of these Terms of Use, and any such action is an infringement of intellectual property rights and may result in civil and/or criminal action and sanctions. Copying, redistribution, retransmission, publication or commercial exploitation of Site content is not permitted unless otherwise expressly permitted under applicable intellectual property laws which may not be contractually excluded. If we allow you to copy, redistribute or publish any Site content, you agree not to delete or modify any writer attribution, trademark legend or copyright notice. You do not acquire any ownership of or other title to or interest in any Site content which you may download. You may access and download Site content and store a copy on a temporary basis for the sole purpose of viewing the webpages of this Site, but the permanent storage, copying or re-distribution of these webpages is prohibited.
At no time will you upload or post or otherwise have presented on the Site any content which is owned by a third party and/or protected by any proprietary right, including but not limited to copyright or trademark held by a third party, unless you have the express written permission of that third party. At no time will we be under obligation to provide you with any indication, marking or any other notice that may assist you in the determination as to whether any such content is so protected. Any loss or damage or other harm which may result from your presentation of such content will be your sole responsibility and liability.

If you submit any content to a public area of our Site, you warrant that any content owner has at such time expressly granted to us a perpetual, royalty-free, irrevocable, worldwide, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate and distribute that content, including in any other work or material in any form, media or technology known or hereafter developed. You agree that any other user may access, view, store or reproduce that material for that user's personal use. You also agree that we may edit, copy, publish and distribute any and all material that may be made available by you on this Site.

If you believe that we or any third party has infringed your intellectual property rights by using any content on the Site in any material way, please notify us and provide the following:

  • identification of the intellectual property right claimed to have been infringed;
  • identification of the content that you claim is infringing so that we may locate it on the Site;
  • your address, telephone number, and email address;
  • a statement by you that you have a good faith belief that the disputed use is not authorised by the owner, its licensee, and an agent of either of the foregoing, or by law; and
  • a statement by you that the information in your notice is accurate, made under penalty of perjury, and
  • confirmation that you are, or you are authorised to act on behalf of, the owner of the intellectual property involved

Please direct inquiries regarding any intellectual property infringement to us using the contact details provided in the 'Contact' section below.


You will not arrange for any third party website to be connected to any part of this Site by way of hyperlink or otherwise without our prior written consent which you agree may be revoked by us at any time. Copying from websites of third parties is subject to any requirements applicable to those sites.

Links may appear on our Site to the websites of affiliated or non-affiliated parties. In either case, we do not endorse and we are not responsible for the content or accuracy of external websites that link to this Site or which are linked from it. We have no control over the contents of those sites or resources; if you access an external website through one of our links, you do so at your own risk.

Disclaimer of Warranty

By accepting these Terms of Use, you expressly acknowledge, understand and agree that you access and use this Site at your own sole risk and that your use of the Site is on an "as is" basis and as and when available. All warranties, conditions and representations, express or implied, including but not limited to, title, non-infringement, merchantability, quality, and fitness for purpose are hereby excluded and disclaimed to the fullest extent permitted by applicable law.

Limitation of Liability

Neither we nor any of our subsidiaries, affiliates, employees, agents, sellers, third-party content providers or licensors, or any of their officers, directors, employees or agents, shall be liable for any indirect, consequential, special, incidental, or punitive losses or damages which may arise out of or in connection with the use of the Site or the use of or reliance upon any of its content.

Our total aggregate liability in respect of causes of action that arise, whether in tort (including negligence), breach of contract or otherwise out of or in connection with the use of the Site or the use of or reliance upon any of its content or other information shall not exceed £500, save to the extent that any person suffers death or personal injury as a result of our negligence, or such liability arises as a result of our fraudulent misrepresentation, or otherwise if and to the extent that any such liability may not be lawfully excluded or limited.

International Users

The Site is controlled, operated, and administered by us from our offices within the United Kingdom and we make no representation that any Site content is appropriate or available for use at any other location outside the United Kingdom. If you access the Site from a location outside the United Kingdom, you are responsible for compliance with all local laws.


No delay, omission or forbearance by us to exercise or enforce any right, power or remedy under the Terms of Use shall operate as a waiver thereof, and any single or partial exercise or enforcement thereof shall not preclude any other or further exercise or enforcement thereof or the exercise or enforcement of any other right, power or other remedy.

Section headings in the Terms of Use are used for convenience and are of no legal force or effect.

If at any time any provision of these Terms of Use is or becomes illegal, invalid or unenforceable in any respect under the law of any jurisdiction, that shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of these Terms of Use or the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of these Terms of Use.

Choice of Law and Resolution of Disputes

These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) and any dispute arising out of or in connection with any service or product that we make available on or through the Site shall be governed by and construed in accordance with the laws of England and Wales. The English courts will have exclusive jurisdiction over any dispute or claim arising out of or in connection with your use of the Site including these Terms of Use and their subject matter (including non-contractual disputes or claims).


Questions, comments and requests regarding these Terms of Use are welcomed and should be addressed to: of Neal’s Yard Remedies (Home) Ltd, 15 Neal’s Yard, Covent Garden, London, WC2H 9DP.

If you have a complaint or serious concern about our Site please contact us using the above contact details. Please understand that reporting a concern about Site content does not guarantee that it will be removed from the Site.